Email us at [email protected] Telephone us at 01 By Post: JD Sports Customer Care Department Hollinsbrook Way Pilsworth Bury BL9 8RR Step 2: Escalating your complaint If you're not satisfied with our response, please ask for the issue to be considered again.

What you can expect from us We will make it as easy as possible for you to contact us however you’d like to do it; phone, email, Twitter, Facebook or even write to us it’s up to you.

Polite, professional and enthusiastic staff who will greet you in a friendly way and identify themselves by first name.

Initiate a live chat with a certain visitor or wait for them to initiate a live chat with you.

Increase your website conversion rates by providing real time live support.

Once the live chat plugin is activated, click on “Live Chat” in the left menu navigation.

As soon as a visitor lands on your website, their details will be displayed in the live chat control panel. If they fill out their details and click “Start chat”, a ringing sound will trigger in your live chat control panel.

If the store management is uncertain if the item has a manufacturing defect, or is over 90 days old, they have the option to send it to our Returns Department for an Inspection.

If your complaint does not relate to a purchase or you are not in agreement with the decision made by the store please contact us using one of these options.

Making use of our live chat server will improve your chat’s performance by up to 300% and reduce the load on your host.

Although we initially built our live chat plugin to be used on your own website and for you to host your own live chat server, we now offer you the ability to make use of an offsite live chat server – this is perfect for users that are on low-level hosting packages, or users that are more concerned about live chat performance and chat security.

We will make sure our staff are trained well enough to deal with your enquiries the first time you contact us. How you can help us Give us all the information we need to help you. Be polite to our staff and show them the same respect they will show you.